Spark Cycleworks is a Hazmat 49 CFR certified shipper and can handle shipping lithium batteries by ground around the USA.
We ship via UPS ground to the lower 48 states. Orders are prepared within 1-3 days of purchase and UPS usually takes between 2-5 days to deliver (depending on location in the USA)
If bikes are out of stock, you will have the option to place a deposit to reserve a model from our next production run (every 8 weeks)
Under the United States' Federal Electric Bike Regulations, our bikes are considered street legal, and because of this are viewed as bicycles, not motorized vehicles. PLEASE NOTE, it is important for you to check your state, county, and local laws to ensure that you are riding legally and safely.
No returns after 7 days of receiving
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Box must be sealed and unopened
Customer pays $175 shipping fee (this is withheld from refund)
Subject to up to a 25% restocking fee (this is withheld from refund)
We offer a 1 year warranty on all parts including the battery, but do not cover flat tires. This warranty does not cover normal wear.